Join to apply for the Head of Technical Account Manager role at Talon.OneContinue with Google Continue with Google2 weeks ago Be among the first 25 applicantsJoin to apply for the Head of Technical Account Manager role at Talon.OneABOUT US:Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.ABOUT US:Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.ABOUT THE ROLE:We are looking for an experienced and strategic Head of Technical Account Management to lead our global team and drive excellence in client onboarding and platform integration for Talon.One. This leadership role is pivotal in shaping our Technical Account Management function and ensuring our customers maximize value.ABOUT THE TEAM:Our international team of 15 Technical Account Managers is distributed across EMEA, US, and APAC, dedicated to ensuring seamless client onboarding and flawless platform integration for Talon.One. We thrive on resolving client challenges daily, working in close collaboration with Customer Success Managers and development teams to act as expert consultants. Reporting to the Post-Sales Lead, you will lead this global team, fostering a culture of mutual support and deep problem-solving.What makes us strong is our constant support for each other, our constant strive to dig deeper into problem solving, which would also be qualities we would be looking for in our next colleague as well.This is a full-time role based in Berlin, Germany.ONCE YOU ARE HERE YOU WILL:Lead, coach, and develop the global Technical Account Management team, including regional leads across AMER, EMEA, and APACDefine, implement, and report on the Technical Account Management strategy and key performance indicators (e.g., time-to-value, customer satisfaction, escalations)Drive scalability and optimize Technical Account Management processes, tools, and documentation to enhance team efficiency and consistencyServe as the ultimate technical escalation point for critical customer issues, working with your team and internal resources to ensure timely and effective resolutionDevelop and implement programs for proactive technical guidance, best practice sharing, and strategic client engagement to ensure optimal platform useChampion customer retention and identify growth opportunities by consistently demonstrating the technical value and stability of Talon.OneAct as a key technical advocate for customers, gathering and translating complex feedback to Product and Engineering teams to influence the product roadmapBuild and maintain deep strategic relationships with key customers and collaborate closely with other Post-Sales functions within Talon.OneWHAT WE NEED YOU TO BRING TO THE TABLE:10+ years of experience in client-facing technical roles, including 5+ years leading and scaling distributed Technical Account Management or similar teams in enterprise SaaS or Cloud environmentsA solid technical foundation, backed by a Bachelor's or Master’s degree in Computer Science, Engineering, Information Technology, or a related disciplineFamiliarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or ZapierExperience in writing or reviewing integration code in languages such as Python, JavaScript (Node.js), or Java to support and debug integrationsOutstanding analytical and troubleshooting skills, with a data-driven approach to solving complex technical issues and identifying root causes and trendsA collaborative mindset with the ability to work cross-functionally with internal teams — including Marketing, Development, and Sales — as well as external stakeholders at all levelsSkilled in translating complex technical concepts into clear, concise communication tailored to both technical and executive audiencesStrong interpersonal skills and emotional intelligence, allowing you to navigate change, foster trust, and drive success for both your team and your customersWHAT'S IN IT FOR YOU:€1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills30 days of annual leave, plus extra paid days for your birthday and moving dayHome office setup budget, a monthly home office allowanceFreedom to work from abroad for up to 90 days worldwide!Mental health support with nilo.health and a discounted Urban Sports Club membership20% company subsidy on your pension contributionsBVG public transport ticket and welcome your furry friend to our dog-friendly Berlin office!WHY YOU SHOULD WORK FOR US:The right attitude: modern methods and a diverse, creative workspace with an open and international cultureEveryone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a teamHealthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learnA great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardwareHigh flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employeesDo you want this job?We’d love to hear from you! Apply directly via the form below.Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.Find out more about our Candidate Privacy Policy.Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Talon.One by 2xGet notified about new Technical Account Manager jobs in Berlin, Germany.Senior Key Account Manager:in - Leadership Development & Business Development (m/w/d)Technical Support Manager | Berlin | €100kSenior Key Account Manager - Public Sector (m/w/d)Senior Solution Engineer Post-Sales (f/m/d)Pre-Sales Consultant / Solution EngineerSenior Pre-Sales / Solution Engineer (EUROPE) (f/m/d)Technical Customer Success Manager (m/f/d)Customer Success Manager- Commercial ClientsPrincipal Solutions Engineer - Post-Sales, EMEACustomer Success Manager- Agencies (m/f/d)Customer Success Manager - DACH Market (Maternity Cover) (m/f/d)Solution Customer Success Manager (f/m/d) for SAP Business AISolution Customer Success Manager (f/m/d) for SAP Business AICustomer Success Manager (m/w/d) After Sales AthenaCustomer Experience Representative - German SpeakerDigital Finance - BOARD Solution ArchitectCustomer Success Manager - Benelux/Nordics (m/f/d)We’re unlocking community knowledge in a new way. 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