Stellenbeschreibung Within your area of responsibility, you will be responsible for the following tasks, among others: You plan, organise, control, and supervise the administrative and operative processes in your operational area You create, implement, and update service instructions and ensure that they are observed and applied by your employees You take care of your team by setting an example, acting as a leader, motivating them, and continuously supporting them in their professional and personal development through targeted training measures Together with HR, you recruit new staff and ensure that new colleagues are quickly and successfully integrated into the company through effective induction You are responsible for efficient personnel scheduling and vacation planning You ensure flawless quality management in accordance with the QM guidelines and oversee the contractually agreed services with Amazon in terms of quality, extent, and acceptance, as well as resolving customer complaints