Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description When youu2019re part of Thermo Fisher Scientific, youu2019ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Location: Darmstadt, Germany How will you make an impact? As a student working as a Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility will be to provide basic support and assistance to ensure a positive customer experience. This is an excellent opportunity for a student to gain valuable work experience while balancing their academic commitments. What will you do? Answer incoming customer inquiries via phone, email, and chat in a professional and courteous manner. Upload invoices into customers EDI platforms Assist customers with basic troubleshooting and problem resolution. Escalate complex issues to senior team members or supervisors as needed. Follow up with customers to ensure their issues are resolved. Perform other administrative tasks as assigned. Knowledge, Skills, Abilities Currently enrolled in a college or university program. Excellent verbal and written communication skills. Strong interpersonal skills and a customer-focused attitude. Fluent in German and English languages Ability to work independently and as part of a team. Basic computer skills, including proficiency with Microsoft Office Suite. Ability to multitask and manage time effectively. Previous customer service experience is a plus but not required. Working Hours Flexible part-time hours to accommodate your academic schedule. Benefits: Salary based on German "mini job" rules Opportunity to gain practical work experience in a professional setting. Friendly and supportive work environment. Potential for growth and advancement within the company. How to Apply: Interested candidates should submit their resume and a brief cover letter outlining their availability and why they are interested in the position. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today! http://jobs.thermofisher.com Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.