Key Job Responsibilities
As a seasoned operations leader, you will spearhead the establishment and management of our Global Business Service Center in an Eastern European country.
Your key responsibilities will include:
* Setting up and overseeing the daily operations of the Global Business Service Center.
* Defining and implementing strategic objectives in alignment with the GBS leadership team and global process owners.
* Developing and managing high-performing teams to drive end-to-end processes, continuous improvement, automation, and innovation within the Global Business Service Center.
* Ensuring compliance with company policies, regulatory requirements, and risk management protocols for all service center hub processes and activities.
* Reporting regularly to senior management on the performance and progress of the Global Business Service Center Hub.
Requirements
To succeed in this role, you will require:
* 10+ years of experience in setting up and managing Shared Service Centers.
* A proven track record of improving efficiency within transactional support functions.
* Experience with digitization and automation of financial processes is essential.
* Fluency in English, with other major European languages being an added advantage.
* Proven experience in hiring and managing teams, with a strong emphasis on team morale and engagement.
* An entrepreneurial mindset with a focus on innovation and continuous improvement.
* Excellent communication and interpersonal skills.
Benefits
We offer a dynamic working environment with an open and inclusive culture. You can also expect flexible working models, sustainable development opportunities, and various offers for work-life balance and health and well-being.
Additional Information
This role requires a high level of autonomy, adaptability, and collaboration. If you are a results-driven operations expert with a passion for leading cross-functional teams, we encourage you to apply for this exciting opportunity.