Cross Border Talents is looking for a German speaking Travel Agent to work remotely in Greece for a Global Leader in the travel industry.
Your Role as a Bilingual Customer Advisor:
Respond and record consumer inquiries through free phone lines for customers;
Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
Ensure all support calls and emails are answered and resolved within the agreed SLAs and logged appropriately;
Troubleshoot through the use of open questions, support documents, and system training;
Offer recommendations to common problems or frequently asked questions.
Requirements:
High School Diploma or Higher;
Native/Fluent German;
Good level of English, C1;
Good Problem-Solving Skills;
Strong troubleshooting skills
Benefits
Possibility of remote from anywhere in Greece;
Private Health & Life Insurance;
1,400 Euros gross monthly x 14 salaries;
Performance bonus;
25 days annual leave;
Working hours: 40h per week = is 8 hours per day / 5 days a week;
Relocation package*
- Accommodation in a great hotel close by the office for 3 weeks
- 300 Euros accommodation support for the candidates moving from abroad (with the 1st payment)