Customer service project specialist

CUSTOMER SERVICE PROJECT SPECIALIST
Are you ready to drive Customer Service Transformation Projects and help shape the future of digital banking? We’re looking for a structured, solution-oriented Project Specialist to support Customer Service–specific strategic initiatives, with a strong focus on AI-driven Customer Service platforms and customer experience optimisation. Join the world of finance, payment and credit, working for an unconventional digital bank in the heart of Luxembourg!
This opportunity is a full-time CDI contract.
Actively contribute to the planning, execution and follow-up of Customer Service transformation projects, including the implementation of AI-driven solutions and Customer Service platforms.
Represent Customer Service in cross-departmental initiatives, ensuring operational readiness and seamless alignment.
Ensure that new tools and processes are smoothly integrated into daily operations, supporting the transition from project phase to execution.
Drive customer experience consistency across phone, chat, email and self-service channels.
Manage and further develop tools, platforms and processes impacting Customer Service (product ownership).
Collaborate closely with IT, Product Management, Compliance and other functions.
Prepare and deliver project updates, risk assessments and recommendations to leadership.
Minimum 5 years’ experience in project management, product ownership or transformation roles, ideally in financial services and Customer Service platforms.
Experience with AI-driven customer service tools, self-service solutions or omnichannel service platforms.
Fluent in English; additional languages are a plus.
Comfortable working in a dynamic environment, navigating change effectively.
A natural team player who thrives in a flat organisational structure and actively contributes to the collective success of the team.
ABOUT ADVANZIA | The European digital bank
Advanzia Bank’s mission is to make finance easier and more inclusive by offering simple, smart and user-friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. We offer challenging projects in a dynamic, fast-paced environment, along with numerous opportunities for training and development, and a performance-driven bonus structure. Our benefits package includes Pluxee lunch vouchers, employee travel insurance, preferential rates on Advanzia products, as well as transportation and wellness allowances.