Kundenberater / Customer Service Specialist (m/w/d) We are currently looking for a Customer Service Specialist for our Cologne office (ideally with a background in customer support / kundenservice – for example as a Kundenberater, Vertriebsinnendienst, Customer Service Agent, Call Centre Agent or similar). This is your opportunity to make an impact, bring in your expertise and grow with an ambitious team that is transforming the industry. Why Join Cox Automotive Europe Hybrid working model - three days per week from home Modern office in Cologne (Köln Mülheim – near Mühlheimer Brücke / 5 min to Von-Sparr-Straße Haltestelle) 40 hours per week. Monday–Friday. Hours between 09:00–18:00 28 days holiday plus your birthday off and a well-being day each year to relax and recharge Full training & development opportunities in a start-up environment A diverse, supportive team and a dynamic, growing company culture Paid Charity Day to support a cause that matters to you What We’re Looking For C2 level fluency in NL and/or FR and B2 / C1 level fluency in EN is essential. Experience of working in a customer service / kundenservice (phone, chat or email) role with proven ability to handle enquiries and resolve issues with empathy and efficiency (for example as a Kundenberater, Vertriebsinnendienst, Customer Service Agent, Call Centre Agent or similar). Comfortable navigating multiple systems during customer interactions (i.e. Microsoft Office, CRM systems and ticketing tools e.g. Salesforce, Genesys, Service Cloud). Strong verbal and written skills with the ability to explain complex processes clearly and stay professional under pressure. Proactive in diagnosing issues, managing expectations and staying calm during escalations. What You’ll Be Doing First point of contact for buyers and sellers on our automotive marketplace handling everything from general enquiries and vehicle logistics to finance queries and claims. Build strong customer relationships by being their trusted go-to for day-to-day support and ensure every customer enjoys a seamless experience throughout the vehicle buying and selling process. Resolve customer issues quickly and effectively, from listings and sales queries to disputes and claims. You will manage escalations and work closely with our logistics, finance, sales, buyer and operations teams to ensure every case is handled smoothly. Be a part of something big! At Cox Automotive Europe, we are re-shaping the future of digital wholesale in Europe. Our platform connects vehicle manufacturers, fleets, dealers and mobility providers across markets – creating a smarter, faster and more transparent vehicle trading experience. Based in Cologne, we are building a diverse international team with one shared goal: transforming the way the automotive industry does business. We’re Committed to Inclusion We welcome applications from all qualified individuals regardless of gender, age, disability, ethnic background, religion, or sexual orientation. Ready To Join Our Team & Make A Difference? Apply now and drive your career forward with one of the automotive industry’s most trusted names. We are looking forward to receiving your CV for our Customer Service Specialist role working at our Cologne Office (Ideally with a background in Customer Support / Kudenservice – for example as a Kundenberater, Vertriebsinnendienst, Customer Service Agent, Call Centre Agent or similar). Who we are Cox Automotive is the world’s largest automotive service organisation. We provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers. Our businesses are organised around our customers’ core needs across vehicle solutions, mobility, remarketing, funding, and retail. The Benefits Benefit 4 Benefit 5 Benefit 6 Testimonials Aneliese Platts Senior Designer “The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!” Ann Fairbanks Executive PA & Business Support “I wouldn’t be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It’s all built on strong values that are more than just words, they’re acted on every single day.” Gemma Hepple National Operations Manager “In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There’s a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a ‘man’s’ role.” Documents