We are looking for a Senior AX Support & Monitoring Engineer capable of providing application supervision, managing complex incidents, and acting as a customer liaison on stability and performance issues. As a Senior AX Support & Monitoring Engineer, you will work with our clients to ensure the availability and reliability of Dynamics AX. Mission Supervise and monitor Dynamics AX Analyze incidents, alerts, and performance issues Diagnose root causes (application, technical, interfaces, batches) Coordinate and manage resolutions with the teams concerned Communicate effectively with technical and business contacts Advise on best practices for monitoring and operation Contribute to the continuous improvement of support processes Profile At leas 5 years of experience in ERP application support Very good knowledge of Dynamics AX Familiarity with production-oriented environments Ability to handle pressureo and critical incidents Autonomy, sense of responsibility, and advisory approach Solid understanding of ERP application architectures Good grounding in systems, databases, and application flows Experience with monitoring/supervision tools (Dynatrace, SCOM, Zabbix, SQL Server...) Reading and analyzing errors, logs, and automatic processing Excellent customer communication Ability to explain technical subjects in layman's terms Service-oriented and solution-focused Fluency in spoken and written English; knowledge of French is a significant asset. Our offer Working in a Great Place to Work based in Luxembourg. Attractive salary and pretty cool benefits (meal vouchers, mobile subscription...). Develop your skills and ideas over a coffee, a beer or a pizza during our Neo'vations. Evolve within a strong company culture, you'll join us for the opportunity and you'll stay because we're super cool (well according to 98% of our employees NEOFACTO Annual Survey 2024). Between afterworks, innovative workshops and ski weekends, there's never a dull moment when you're part of the Neo'Squad. Recruitment process: The pre-qualification interview with our Recruitment Manager Technical tests Receipt of our salary proposal / exclusivity agreement 2nd interview with our Business Manager Proposal of your application to the client Interview at the client's premises, which can be conducted either by video or in person. Created in 2000, NEOFACTO is a major player that supports companies in their digitalization. Navigating between the creativity of startups and the experience of large groups, NEOFACTO has the ability to position itself and adapt to all projects. Guided by our passion for innovation, we support our customers with the goal of pioneering the new technologies and commercial models of tomorrow. Are we a dynamic and innovative team? Yes! And above all, a team that is united and driven by a very strong corporate culture. We share and cultivate common values to build together the NEOFACTO of tomorrow! You will join us for an opportunity and stay for the people around you.