A Snapshot of Your Day The role of Connectivity and Data Transfer Specialist (f/m/d) is a vital part of Siemens Energy's operations. In this position, you will report directly to the Head of Edge & Analytics Solutions and to GRSM for cRSP, working in close collaboration with key cRSP users. Your main responsibilities will include providing expert support to business teams on secure remote connection inquiries, adapting existing router configurations to meet evolving requirements, and troubleshooting connection issues. You will also assist customers and internal teams in reestablishing connections, configure new remote connections using either company-provided or customer hardware, and advise both customers and business units on establishing secure remote access via cRSP. How You'll Make an Impact Act as the primary point of contact for business teams on all matters related to cRSP and remote connections, ensuring timely troubleshooting and effective resolution of platform-related issues. Provide first-level support in configuring new remote connections between Siemens Energy and customers, enabling seamless and secure collaboration. Enhance connection security by applying your expertise in secure remote configuration to update and optimize existing customer connections in line with current standards and requirements. Assist management during audits to ensure compliance with certification frameworks such as ISO 27001 and IEC 62443, while contributing to continuous improvement and process optimization. Support the establishment of regional cRSP hubs to address growing cybersecurity requirements from local authorities, working closely with regional teams to ensure successful implementation. Contribute to the design of a new Siemens Energy-wide helpdesk for remote connection support by leveraging your helpdesk experience to propose innovative solutions, influence tool selection, and help shape the organizational structure. What You Bring Degree in Information Technology, Network Engineering, or a related field - or equivalent practical experience. Cisco certifications preferred (minimum CCNA). Proven experience in a helpdesk or technical support role, with a strong understanding of customer needs and service excellence. Extensive hands-on experience in configuring Cisco routers for cRSP applications. In-depth knowledge of the cRSP environment and expertise in configuring secure remote connections using various methods. A strong commitment to continuous learning, combined with a customer-centric and solution-oriented approach to troubleshooting and problem-solving. About the Team In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme We also offer the opportunity to become a Siemens Energy shareholder We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical We value equal opportunities and welcome applications from people with disabilities. https://jobs.siemens-energy.com/jobs