Customer Service Clerk
Ref: ST47290
A Japanese global logistics service provider is currently recruiting a Customer Service Clerk to work in their Frankfurt office.
In this role, you will be responsible for handling daily customer service operations including quotations, invoicing, shipment coordination, and communication with internal teams and overseas partners.
The ideal candidate should have experience in logistics or customer service, strong communication skills, and the ability to manage multiple tasks efficiently in a fast-paced environment.
---------------------------------
ELIGIBLE APPLICANTS:
• (O) Eligible visa: Permanent residence, Spouse, Partner
• (X) NOT eligible: Student, Requiring visa sponsorship, Working Holiday, Graduate
WORK TYPE: Office-based
VISA SUPPORT: No
---------------------------------
TYPE: Permanent, full-time
WORKING HOURS: 8:30–17:30 from Monday to Friday (flex time can be considered)
SALARY: over €52k + Transportation expenses partially covered
LOCATION: Frankfurt, Germany
Key Responsibilities
• Handle day-to-day customer service operations including quotations, invoicing, and shipment coordination
• Manage invoicing processes including triangle shipments and update incoming business records
• Communicate with customers, overseas offices, and internal departments via email and other channels
• Notify customers regarding shipment status and respond to inquiries in a timely manner
• Ensure compliance with internal policies, procedures, and quality standards
• Prepare, review, and maintain documentation, reports, and data
• Coordinate schedules, monitor deadlines, and maintain databases and filing systems
• Support workflow optimisation and process improvement initiatives
• Provide guidance and support to junior staff and new team members
Ideal Candidate
• Over 3 years’ experience in logistics, freight forwarding, or customer service roles
• Fluent German and English
• Knowledge of Japanese working culture or speaking Japanese is a plus
• Strong communication skills with the ability to liaise with internal and external stakeholders
• Ability to manage multiple tasks and prioritise effectively
• Good organisational skills and attention to detail
• Proactive and solution-oriented mindset
Preferred:
• Experience in international logistics operations
• Experience communicating with overseas offices and handling global shipments
• Additional language skills
All applicants for the Customer Service Clerk position must have the right to work in Germany without any restrictions as the Company is not able to offer visa support.
When contacting us, please include the job reference number (Ref: ST47290) at the top of your message.
If your application is successful, you will be contacted within two business days.
We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.