Business Unit: BU Air & Ocean Business Line: BL Ocean Transport Target Hire Date: 2025-08-01 What You Can Expect : Define clear roles, responsibilities, escalation paths, and KPIs for operations teams aligned with regional standards Apply regional auditing frameworks to monitor operational quality and customer satisfaction Ensure adherence, optimization, and documentation of operational processes Coordinate country-level implementation requests with relevant teams Align with Regional Head of Operational Excellence on master data standards and oversee local implementation Create frameworks to compare branch performance and share best practices Analyze operational gaps before IT system rollouts to ensure seamless integration Lead and organize ROCS training for country super/key users and Asia IT support team Conduct user testing sessions prior to system implementation Provide support during and after rollouts, including first and third-level support Coordinate and support on-site implementations (training, ramp-up, go-live, reviews) Develop and track detailed project plans to ensure timely delivery Maintain comprehensive project documentation What You Bring: Degree in Business, IT, or Engineering 1–3 years' experience in Operational Excellence or data quality in air & ocean freight forwarding Strong quality management focus Excellent analytical and structured thinking skills Big-picture mindset: both commercial/customer and internal/operational High accountability and results-driven approach Strong stakeholder alignment and communication across all levels Comfortable working with diverse regional and functional teams Performs well under pressure with confidence Fluent in English; other languages a plus Willingness to travel