Business Analyst (ITSM)
(m/f/d)
Freelance/temporary employment for a project Remote Start date: asap Reference number: 840298/1
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Responsibilities
1. Identify and define business needs and global requirements to expand the Atlassian ITSM environment, focusing on Configuration Management and CMDB
2. Collaborate with stakeholders and Atlassian functional teams to gather and shape technical and business requirements
3. Lead ITSM project implementations, ideally with a strong background in strategic service management solutions
4. Manage and communicate release schedules for ITSM projects
5. Create use cases, process diagrams, and requirement documentation using Jira stories and scrum tasks
6. Document and analyze current ITSM processes, identifying gaps compared to best practices (, ITIL)
7. Work with process and request type owners to define workflow and self-service requirements in Atlassian
8. Coordinate with Infra, Cloud, Security, and App teams to validate existing configuration item (CI) data
9. Define object schemas, relationships, and data governance in Jira Assets
10. Document ownership models and update practices for configuration items, ensuring alignment with business expectations
Profile
11. Degree in business, IT, or equivalent practical experience
12. Solid experience as a Business Analyst, ideally in ITSM or large-scale transformation programs
13. Proven ability to gather, analyze, and document requirements, translating them into actionable solutions
14. Strong knowledge of ITSM processes and frameworks, especially ITIL and CMDB
15. Experience in leading ITSM project implementations, with a strategic service management focus
16. Skilled in creating use cases, process diagrams, and Jira-based documentation (stories, scrum tasks)
17. Expertise in mapping and analyzing ITSM processes, identifying gaps vs. best practices
18. Ability to collaborate across teams (Infra, Cloud, Security, Apps) to validate CI data and schemas
19. Strong communication and stakeholder management skills, acting as a bridge between business and tech
20. Fluent in English; German and/or French language skills advantageous
Benefits
21. Exciting employment opportunity with a renowned organization in the energy industry
22. Central office locations, remote setup