ResponsibilitiesDevelop and implement after-sales service strategies in Europe, ensuring compliance with EU regulations and brand standards to improve customer satisfaction and loyalty.Build and manage the European after-sales service system, optimize network layout, and establish service standards and operational processes.Lead after-sales team development and management, create training programs, and ensure technicians are qualified for new energy vehicle maintenance.Manage customer experience, monitor NPS/CSI metrics, handle major complaints, and design value-added service programs to increase retention.Conduct after-sales business data analysis to optimize spare parts supply chain, work order efficiency, and cost structure, achieving revenue goals.QualificationsBachelor’s degree or above, with 10+ years of after-sales service management experience in the automotive industry.Familiar with European automotive market characteristics and regulatory requirements.Strong strategic thinking and data analysis skills; proficient in DMS, CRM, and other management systems.Excellent cross-cultural team management skills, able to coordinate multi-country operations effectively.Proficiency in written and spoken English. #J-18808-Ljbffr