OverviewWe inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees. Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St.Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience. We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we\'re shaping the future of workplace communication.What you\'ll be doingBuild and maintain strong, strategic relationships with your customers as a trusted advisorLead regular check-ins and Business Reviews tailored to your customer segment to align on goals, showcase value, and strengthen the partnershipTake full ownership of renewals by preparing, coordinating, and guiding customers through a clear and value-driven renewal processMonitor customer health, identify risks early, and develop actions to prevent churnIdentify and drive upsell and expansion opportunities based on customer needs and product usageCreate structured Account Plans that outline goals, success criteria, and actionable next stepsProvide proactive guidance on platform adoption, best practices, and approaches to strengthen internal communicationUse engagement and usage insights to help customers optimize their platform experienceStay current on product updates, new features, and industry trends to support customers with relevant knowledgeRepresent the Voice of the Customer by sharing structured feedback with internal teams to support product improvementsSupport Marketing initiatives such as customer stories, events, and community engagementWhat you need to be successful3+ years in Customer Success, Account Management, or a hybrid Sales/CS role within SaaSBusiness fluent in German and English (minimum C1 level)Proven experience owning a revenue quota (Renewals and/or Upsells) with a track record of meeting or exceeding targetsComfort navigating contract discussions and commercial negotiations with procurement and decision-makersAbility to move beyond "support" conversations to discuss business value, ROI, and long-term strategyAbility to manage high-stakes situations, such as turning around at-risk accountsExceptional presentation skills, capable of leading Executive Business Reviews with C-Level executivesExperience with CRM tools, e.g., Salesforce, Gainsight, HubSpot is a plusBackground in HR Tech or Internal Communications is also a plusWhat you\'ll getCompetitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during AugustSupport - we\'re offering a company pension schemeVolunteers Day - you\'ll get one day off per year for supporting a social project #J-18808-Ljbffr