Responsibilities / Tasks
You will establish a structured process governance framework, ensuring operational excellence, transparency, and knowledge-sharing across our LPT Service landscape.
This position will be based in Europe, with the exact location to be determined.
Key Responsibilities:
1. Drive the documentation, streamlining, and harmonization of LPT Service processes globally.
2. Design, implement, and drive the adoption of new standards and processes, including change management, documentation & governance, and training programs.
3. Identify and integrate local best practices from LPT or other divisions to improve related processes.
4. Collaborate with the IT team to identify opportunities for automation and digital transformation of service processes, enhance existing tools, and assess new technologies.
5. Represent LPT Service within the global Business Process Management (BPM) community, ensuring alignment with the overall GEA process landscape.
6. Work closely with the LPT Customer Experience Transformation Leader to ensure service processes are optimized for customer success.
7. Promote Lean Service System principles by incorporating a LEAN approach into your work.
8. Foster a Lean and Six Sigma culture by training and coaching teams on Lean methodologies, tools, and techniques to drive continuous improvement.
9. Develop a Lean Learning Path within LPT Service in collaboration with the LPT Academy, providing employees with training in continuous improvement and Lean Service System best practices.
Your Profile / Qualifications
Requirements:
10. 5+ years of experience in LEAN/ Six Sigma initiatives and driving continuous improvement in an industrial business environment (LEAN/ Six Sigma Black Belt preferred)
11. Bachelor's degree in business or a related field.
12. Strong leadership skills, including experience in managing change.
13. Results-oriented mindset with strong analytical and organizational skills.
14. Willingness to travel domestically and internationally as required.
15. Fluent in English, with excellent written and verbal communication skills