We are seeking a highly capable HR & Admin Officer to join our Europe team and provide comprehensive support to our Human Resources department. In this role, you will be responsible for efficiently processing employee data, keeping company policies up-to-date, conducting the hiring process, and managing office operations and procedures. Responsibilities: • Conducting the recruiting process by interviewing candidates, performing background checks, and contacting references. • Facilitating the onboarding process of new staff by conducting training sessions and preparing onboarding documentation. • Undertaking administrative duties in connection with personnel changes / amendments and terminations of contracts for staff, ensuring that contracts are compliant and include all the necessary details in liaison with the Trust’s external HR advisors. • Maintaining detailed records of personnel files and updating relevant data. • Having responsibility for the maintenance of staff sickness and absence records, reporting to the Business Department and raising any concerns or irregularities. • Presenting new or updated HR policies to staff members. • Creating monthly and annual reports on HR metrics, such as turnover rates. • Overseeing staff performance reviews. • Improving the salary system for different positions and employee welfare policies in each region. • Coordinating legal procedures for employee resignation and company debt collection. • Managing office operations and procedures. • Handling phone calls, emails, and correspondence. • Purchasing office supplies, managing office supplies and ensuring equipment maintenance. • Regularly reporting to the general manager on personnel and company operations. Requirements • A bachelor's degree in human resources management, or a similar field. • A minimum of 3 years' experience as a personnel administrator, or a similar role. • Excellent knowledge of HR management and recruiting best practices. • Effective people management skills and the ability to support, guide, and mentor new staff members. • Familiarity with Human Resources Information Systems (HRIS). • Meticulous attention to detail and strong time management skills. • Great communication skills and the ability to collaborate with team members. • Admin experience is a plus. • Native Chinese is a must. Proficiency in English. • Proficiency in MS Office and CRM software.