Ihre Aufgaben:
* Strong support for all launch activities
* On site analysis for electrical failures and software failures
* Perform joint pre-analysis and pre-rejection of parts at customer locations and support activities to reduce part returns and related costs
* Coordinate the transfer of return parts from related customer location(s)/warranty center(s) to the appropriate production location and, if applicable, register complained parts in the related system
* Propose and implement containment actions and corrective measures, trace affected products, notify impacted customers, analyze lessons learned and preventive actions
* Coordinate and control sorting, rework and reflash actions - where necessary with support from third-party service providers - in alignment with the customer and the involved Business Units to minimize production disruptions and reduce costs
* Manage and coordinate if applicable to a Customer Service Engineer Team across multiple customer locations within an assigned region
* Support product changes, customer plant trial runs, and safe launch activities at customer facilities
* Perform and coordinate reflash activities at customer plant
Ihre Qualifikationen:
* Quality-Project-Experience
* Experience in Customer Relationship Management
* Language: Portuguese and englisch / Language: English required, German is benefitical
* Experienced in SW and electrical analysis tools (CANoe, OBD tools etc.)
* Product and Application Knowledge
* Technical Problem Solving
Ihre Vorteile:
* Long project duration possible