Full time
As NTT DATA Business Solutions, we are more than just a company. We are a team of passionate people who drive innovation – from advisory and implementation to managed services and beyond. With SAP at our core and a powerful ecosystem of partners, we continuously improve solutions and technology to make them work for companies – and for their people.
Our success is based on TOGETHERNESS, INNOVATION, TRUST, and SUSTAINABILITY – this is the heart of our corporate culture.
As part of the global NTT DATA Group, one of the top IT service providers worldwide, we stand for our open and sustainable acting. Here you can find a detailed overview of our wide variety of benefits during different life phases.
- Flexible working hours and locations : workation, mobile working, part-time models, sabbaticals, etc.
- Family first: e.g. daycare allowance, paid maternity leave and paternity network
- SAP Platinum Partnership : strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.
- 25% subsidy for company pension plan, company health management and cooperation with fitness providers
- We help you get from A to B: company car (depending on your role), discount on public transport and bicycle leasing via JobRad®.
As Quality Assurance and Risk Manager in the field of Delivery Assurance for SAP and ServiceNow Project and Managed Services, you will be responsible for:
- Collaborating with NTT DATA regions to conduct risk and quality assessments for new and existing large customer engagements, ensuring SAP and ServiceNow-specific risks are addressed.
- Providing feedback on the Deal Governance process to ensure that new projects and services meet agreed standards and quality expectations.
- Supporting Red/Amber projects by developing and executing " Back to Green" action plans, including internal management reporting.
- Managing customer escalations: working with regions to define the correct escalation path, supporting de-escalation managers, addressing root causes, and restoring customer confidence.
- Defining, together with the regions, the necessary quality checks for SAP and ServiceNow services to ensure quality, speed and profitability
Your 10 years of work experience in Delivery Assurance, Project and / or Services Management proves your:
- Bachelor’s degree in IT, Computer Science, or a related field
- Expertise in SAP and ServiceNow within complex enterprise environments
- Proven delivery assurance skills, supported by certification (e.g. Six Sigma)
- Strong proejct/service management and leadership abilities
- Solid analytical and problem-solving skills, with a data-driven approach
- Get empowered by NTT DATA Business Solutions!
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