About this role
As
Key Account Manager LH & Core Brands – Vendor Logistics Strategy & Operations, you will own and manage Lieferando’s most strategic and high-impact logistics local hero and core brands partners across Germany. These partners play a critical role in delivering high service quality at scale and driving long-term growth of our logistics network.
In this role, you will act as the
single point of contact and full owner
for your assigned key accounts — covering
logistics
performance, operations, and commercial topics end-to-end. You will ensure excellent service levels, strong operational execution, and sustainable partner development.
You will work closely with internal teams including Account Management, Finance, Product & Tech, Customer Service, and Legal, while being supported by specialized teams (e.g. Network & Pricing, Business Planning & Analysis, Compliance). This is a highly visible role with direct impact on Lieferando’s logistics performance and strategic vendor landscape.
These are some of the key ingredients to the role:
Key Account Ownership & Relationship Management
Act as
single point of contact
for local hero and core brands partners
Build and manage
senior stakeholder relationships
on partner side
Lead
escalations and ensure alignment across all operational topics
Performance & Operational Ownership
Monitor KPIs and drive
continuous performance improvements with partners
Identify operational gaps and
implement structured action plans
Ensure
high service quality and operational excellence across regions
Strategic & Operational Development
Identify and support
growth opportunities
(expansion, scaling, new cities/zones)
Optimize
cost structures and operational efficiency in collaboration with internal teams
Contribute to
operational partner development and portfolio steering
Cross-Functional Collaboration & Execution
Collaborate with internal teams (Account Management, Finance, Product & Tech, Customer Service, Legal)
Align with Business Planning teams on
forecasting and capacity planning inputs
Coordinate with Compliance to ensure
regulatory adherence and contract alignment
Reporting & Governance
Track and report
performance, risks, and opportunities to senior stakeholders
Maintain
structured documentation of performance and action plans
Ensure
data accuracy and transparency across all relevant KPIs
What will you bring to the table?
Strong professional experience in
key account management, logistics, vendor management, or operations
Proven ability to manage
large, complex partners and senior stakeholders
Strong analytical mindset with experience in
KPIs, performance management, and data-driven decision-making
Experience in
strategic partnership development
Ability to take
full ownership and accountability for business outcomes
Structured, proactive, and solution-oriented working style
Experience in fast-paced environments such as
delivery, e-commerce, logistics, or mobility
Strong communication and stakeholder management skills across all levels
Ability to manage
multiple priorities and complex operational topics
Willingness to travel occasionally within Germany
Fluent in German and English
Our Offer
Just like a well-balanced recipe: your skills and our offer are a perfect match! With us, you can expect:
Competitive Compensation:
A salary package that recognizes your performance – complemented by an open feedback culture and regular performance reviews.
Flexibility:
A permanent employment contract with hybrid work options: three days per week in our Berlin-Kreuzberg office and two days working from the comfort of your home.
️♀️
Urban Sports Club Membership:
For your work-life balance and a clear head in your daily routine.
️
Additional Perks:
A monthly travel allowance of €59 and a €90 monthly
Lieferando Pay
credit to have delicious food delivered straight to your workspace.
Company Pension:
A company pension scheme with a 20% employer contribution.
Diversity & Inclusion:
A diverse and inclusive team with colleagues from over 99 nations, plus the opportunity to join our various communities and Employee Resource Groups (ERGs).
Shared Experiences:
After-work drinks, regular team events, social engagement activities, as well as our summer and/or winter parties.
Inclusion, Diversity & Belonging
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Was bieten wir sonst so an?
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Standort
Lieferando, Berlin