The role holder demonstrates core skills, knowledge, and competence in all role requirements, and is improving capability and proficiency ▪ Is technically trained for “Standard” jobs but may not have put all training into practice and is exposed to “complex” jobs with supervision ▪ Requires further support, development and supervision to meet targets and complete new or unfamiliar tasks ▪ Responds effectively by understanding and listening to customer needs to deliver great service ▪ Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS) ▪ Understands company policies and procedures and complies with them ▪ Understands and works towards branch and personal KPIs ▪ Maintains tools and related kit in good condition