About Us
24Translate is a leading language service provider in the DACH region, delivering high-quality translation and interpretation services for a wide range of clients. As part of the DigitalTolk Group, we are scaling our operations to meet growing demand in the market and ensuring world‑class service delivery to our customers. We are now looking for a Head of Operations DACH to take ownership of our operational organization, drive efficiency, and ensure that our delivery meets the highest standards of quality, timeliness, and cost‑effectiveness.
Key Responsibilities
* Operational Leadership: Lead and manage the operations teams in DACH including Text Translation Project Managers, Customer Service / Booking Organization, and Interpreter Call Center.
* Service Delivery: Ensure high-quality and on‑time delivery of translation and interpretation assignments.
* Talent Management: Secure and manage a strong pool of freelance and in‑house linguists, interpreters, and project managers to meet client demand.
* Process & Efficiency: Optimize workflows, implement best practices, and drive operational excellence across translation and interpretation services.
* Quality & Compliance: Ensure delivery meets client requirements, quality standards, and contractual obligations.
* Financial Responsibility: Manage cost efficiency and operational budgets, ensuring profitability of service delivery.
* Customer Focus: Collaborate closely with sales and account management to ensure seamless client experience and resolve operational issues quickly.
* Technology & Innovation: Work with internal tech/product teams to improve tools, automate processes, and leverage technology for scalability.
* Leadership & Development: Build, coach, and inspire high‑performing teams in Customer Service and Project Management.
Requirements
* Proven experience (7+ years) in operations leadership within a service delivery or BPO environment, ideally in language services, customer service, or related industries.
* Strong understanding of translation and interpretation workflows is a clear advantage.
* Demonstrated success in leading multi‑team operations (PMs, customer service, call center).
* Track record in driving cost efficiency while maintaining high service quality.
* Excellent people leadership and talent development skills.
* Data‑driven and structured, with strong analytical and problem‑solving abilities.
* Fluent in German and English (spoken and written). Additional languages are a plus.
* Based in DACH region, with willingness to travel occasionally.
What We Offer
* A key leadership role in a fast‑growing, international language service provider.
* Opportunity to shape and scale operations in one of our most important markets.
* A culture that values customer focus, teamwork, and innovation.
* Competitive compensation package and benefits.
* Flexible working arrangements, with presence in Hamburg preferred.
* Location: Hamburg (preferred) / Remote within DACH
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