Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments. Nayax is looking for a Technical Support Representative to join our international support team and be the first line of contact for our global customers. This is a great opportunity to grow your technical skills, gain experience in the fintech world, and work in a dynamic, collaborative environment. If you are a great communicator, service-oriented, and enjoy problem-solving – this role is for you! The Technical Support Member will be part of the global support team, and will report to the GM for SEA. Your Key Responsibilities Will Include: Provide Tier-1 technical support to customers, including troubleshooting and guidance. Act as the first point of contact for reported incidents; log, classify, and manage them through resolution or escalation. Understand and document customer issues clearly and accurately. Escalate unresolved or complex cases to Tier-2 or other relevant teams, ensuring clear and complete handover. Assist customers through standard setup, usage, and basic technical processes. Deliver training and consultation to customers on system usage, best practices, and general product knowledge. Collaborate with internal teams (Customer Success, Operations) to ensure customer satisfaction. Help maintain and improve internal documentation, FAQs, and knowledge base content. Why Join Nayax? Take ownership of your work and make a real impact on our customers — as the first point of contact for global customers, you'll be the face of Nayax and play a direct role in their success. Join a fast-growing global fintech company that values innovation, teamwork, and exceeding customer expectations — with 1,200 employees across 12 offices and operations in 62 countries, you'll be part of a company reshaping the future of cashless payments. Work remotely with a truly global team — collaborate with colleagues and customers across the APAC region and beyond, from the comfort of your home. Grow your technical skills in fintech — this is a real launchpad role, with exposure to cutting-edge payment technology, internal escalation paths, and opportunities to develop into Tier-2 and beyond. Be part of a supportive, people-first culture — at Nayax, we invest in our people, celebrate collaboration, and make sure you have the tools and knowledge to succeed from day one. Learn More about Nayax: Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world. We support over 80 payment methods in 60 currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions. With more than 1,200 employees across 12 global offices, Nayax operates in 120 countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20 departments. At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us. What Makes You a Great Fit: Fluent in English - excellent writing and speaking are a must. Additional APAC language is a plus (Chinese, Bahasa, Etc.) 1-2 years of technical support or a related customer-facing role, with a year of experience in a technical role in a global company. Providing an effective service in a timely manner within the company’s SLA. People person that enjoys customer interaction and getting customers excited about Nayax solutions. Team player with great communication skills and loves working with people of all kinds. Strong technical skills with the ability to learn new technologies quickly & independently. Availability for a full-time position, remote Why Join Nayax: Take ownership of your work and make a real impact on our customers — as the first point of contact for global customers, you'll be the face of Nayax and play a direct role in their success. Join a fast-growing global fintech company that values innovation, teamwork, and exceeding customer expectations — with 1,200 employees across 12 offices and operations in 120 countries, you'll be part of a company reshaping the future of cashless payments. Work remotely with a truly global team — collaborate with colleagues and customers across the SEA region and beyond, from the comfort of your home. Grow your technical skills in fintech — this is a real launchpad role, with exposure to cutting-edge payment technology, internal escalation paths, and opportunities to develop into Tier-2 and beyond. Be part of a supportive, people-first culture — at Nayax, we invest in our people, celebrate collaboration, and make sure you have the tools and knowledge to succeed from day one.