The provided job description contains detailed information about the role of CS Head of Account Management EMEA, including responsibilities, application requirements, and short facts. However, it exhibits some issues in formatting and content clarity that can be improved for better readability and professionalism.
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Job Title: CS Head of Account Management EMEA (m/f/d), Dortmund
Client:
Swisslog
Location:
Dortmund, Germany
Job Category:
Other
EU work permit required:
Yes
Job Reference:
67bce0f18a06
Job Views:
1
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
Responsibilities
Make an impact. We are seeking an experienced and dynamic colleague to step into the role of Head of Account Management EMEA, to lead our regional Account Management team. In this role, you will provide strategic direction and support your local team leaders, ensuring alignment with business goals and fostering a culture of excellence. Working closely with the local Heads of Customer Service (CS) and Functions, you will shape and develop the Account Management strategy by identifying and capitalizing on commercial opportunities within Swisslog’s installed base. Your team ensures solid operational service delivery to create a strong customer satisfaction. Your leadership will be instrumental in driving the successful implementation of improved ways of working within your own team and with adjacent departments, like New Business sales, Design & Engineering and Operations. Together with our Global Service development team, you will develop and maintain our global standards. As your team is located across EMEA, traveling is to be expected for connecting with your team and customers.
* Leading, coaching, and motivating a team of local Heads of Account Management across multiple countries in the EMEA region, ensuring performance optimization and profitability within existing customers.
* Acting as a key member of the EMEA CS team, driving the strategic direction of Account Management and promoting its function in both existing and new customer relationships.
* Owning the overall responsibility for all regional account management activities, including contract negotiations and the development of long-term customer plans in collaboration with your team.
* Managing and continuously growing the customer portfolio, improving existing processes, and implementing new strategies to enhance efficiency, profitability, and customer satisfaction.
* Setting clear goals, tracking performance, and reporting key metrics and team results to the Head of CS EMEA and the management team.
* Holding budget responsibility for the regional Account Management function, ensuring financial targets are met.
Application Requirements
* University education within engineering or other relevant technical area and industry experience.
* Minimum 5 years of previous leadership experience managing (international) sales/account managers or service operations teams, with budget responsibility. Exposure to managing service operations, including escalations, is a plus.
* A strong sales background focusing on complex equipment and software solutions and service sales within a B2B context.
* Analytical skills with the ability to understand and manage risks. Proven track record in growing team’s order intake and margins.
* Fluency in English; additional language skills are a plus.
* Strong knowledge of intralogistics and material handling processes is advantageous, as well as knowledge of Health and Safety regulations and contract management.
* Excellent communication and negotiation skills, with a passion for building long-term relationships with customers, team members, and stakeholders.
Short Facts
* Dortmund, Germany
* Swisslog, hybrid
* Customer Service
* Permanent Position
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