We’re flexible! We’re happy to receive applications in English or German.
Your tasks:
As a Business Analyst / Product Support with the focus on the Customer Portal & Digital Onboarding Platform, you support the continuous development and operation of our JIRA Customer Portal and Fenergo-based client onboarding landscape. You work closely with product owners, senior analysts, IT, legal and business stakeholders, contributing to requirement documentation, backlog preparation, testing and delivery activities within a clearly defined scope.
The role focuses on execution, analysis and coordination, operating within established frameworks, priorities and governance.
Product Ownership & Value Delivery:
* Support product owners in maintaining and refining the product backlog
for the JIRA Customer Portal and Fenergo (CLM / KYC / Client Onboarding)
* Prepare, document, and structure requirements (epics, features, user stories) based on defined inputs and priorities.
* Support sprint and release activities, including planning and documentation.
* Review delivered increments against defined acceptance criteria.
Business Analysis & Requirements Engineering:
* Collect, analyze and document functional and non-functional requirements under guidance.
* Support modeling of client journeys, processes and data flows using existing standards and templates.
* Assist with impact analysis across systems and stakeholders.
* Prepare test cases and support User Acceptance Testing (UAT).
Client Journey & Digital Enablement:
* Support the optimization of client-facing and internal onboarding journeys by identifying improvement opportunities.
* Contribute to initiatives aimed at reducing friction and improving transparency in onboarding processes.
* Support communication and alignment between business, IT and vendors on operational topics.
Your skills:
* First professional experience (approx. 1–3 years) as Business Analyst, Product Analyst, or in a similar role
* Initial exposure to customer portals, onboarding solutions or workflow-based platforms (Fenergo is a plus)
* Experience in agile delivery environments is an advantage
* Structured analytical thinking and attention to detail
* Ability to document requirements clearly and work with predefined frameworks
* Good communication skills and collaborative working style
* Very good English skills; German is an advantage
Why join us?
* Attractive salary package with many benefits including childcare facilities, meal allowance, job ticket, sport and recreational events
* Flexible mobile working arrangements in a divers team
* Personal development thanks to extensive further training opportunities
* A place in a dynamic and international team within EEX Group and Deutsche Börse Group
* A long-term perspective in the constantly growing and evolving energy
* Bespoke onboarding plan