Mercier Consultancy MD is excited to offer the position of German Speaking Travel Support Advisor based in Greece! Join our team and contribute to delivering exceptional travel support services to our German-speaking clients. This role allows you to work in a vibrant environment while enjoying the beautiful surroundings of Greece, with full relocation expenses covered.
Key Responsibilities
* Assist German-speaking customers with their travel inquiries via phone, email, and chat, providing accurate and timely support.
* Manage bookings, changes, and cancellations efficiently to ensure a seamless customer experience.
* Provide personalized travel advice and solutions tailored to client preferences.
* Handle and resolve customer issues and complaints with professionalism and empathy.
* Maintain detailed records of customer interactions and services provided.
* Stay informed about the latest trends and updates in the travel industry to better serve clients.
Requirements
* Fluency in German (both spoken and written) is essential; proficiency in English is an advantage.
* Previous experience in customer service or travel support roles is preferred.
* Exceptional communication and interpersonal skills focused on delivering excellent customer service.
* Ability to handle multiple tasks efficiently in a dynamic work environment.
* Familiarity with travel booking systems and CRM software is beneficial.
* Willingness to relocate to Greece with a fully paid relocation package.
* Enthusiastic, proactive, and committed to helping clients have the best travel experiences.
Benefits
* Competitive Salary
* Monthly Performance Bonus
* Fully Paid Relocation Package
* Fully Paid Training
* And Much More....