Overview
Join to apply for the Head of Fiduciary Operations in Europe role at Marsh.
We are seeking a talented individual to join our Fiduciary Operations team at Marsh McLennan. This role may be based in Poland, France, Germany, Spain, Portugal, or Italy — location is flexible and depends on you!
As Head of Fiduciary Operations, you will be part of a dynamic global team responsible for delivering high-quality fiduciary services across the region. In this key leadership role, you will oversee a large team, drive operational excellence, and support transformation initiatives to enhance client service and operational efficiency.
Responsibilities
* Lead and manage a team of approximately 150 colleagues across onshore, nearshore, and offshore locations, ensuring high performance and engagement.
* Deliver and optimize the regional Fiduciary target operating model, including People, Process, and Location strategies.
* Oversee core activities such as Accrual, Invoicing, and Credit Control, ensuring KPIs like Budget, Time to Invoice, and Days Receivables Outstanding are met or exceeded.
* Collaborate with regional and global stakeholders to drive process improvements, enhance client service, and implement best practices.
* Manage financial and regulatory controls, ensuring compliance and supporting transformation initiatives within the Fiduciary function.
Qualifications
* Approximately 20 years of professional experience in large, multinational organizations.
* Proven experience (5+ years) leading large-scale Fiduciary or Customer Accounts operations, with a strong understanding of the work involved.
* Experience managing virtual teams across multiple locations, including offshore teams.
* Demonstrated success in leading transformation and change management at scale and pace.
* Strong relationship-building, communication, and influencing skills, with a focus on operational excellence.
Desirable
* Ability to drive continuous improvement and innovation within operational teams.
* Proven leadership qualities with the ability to coach and develop colleagues.
* Knowledge of the Fiduciary landscape and regulatory environment in Europe.
* Fluency in English and proficiency in one or more EU languages is highly desirable.
Work arrangement
We are flexible on location: Poland, France, Germany, Spain, Portugal, or Italy. Marsh McLennan supports hybrid work, with remote work options and the collaboration, connections and professional development benefits of working in an office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week when the full team is together in person.
About Marsh McLennan
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Equal opportunity employer
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
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