The Offer
* Opportunity within a company with a solid track record of performance
* Join a market leader within Hospitality
* A role that offers a breadth of learning opportunities
The Job
Job Description
As a Travel Customer Advisor, you will assist travelers with best-in-class personalized support and more.
Detailed Duties and Responsibilities
* Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
* Maintain reliable attendance, complete required training, and consistently meet performance expectations.
* Quickly evaluate customer needs, urgency, and preferences to offer effective solutions.
* Share insights and feedback with internal stakeholders to support goal tracking and process improvement.
* Deliver high-quality travel assistance through chat, phone, and email communication channels.
* Keep up-to-date with travel industry standards and best practices.
* Educate customers on how to navigate and use self-service features within the Navan platform and mobile app.
* Stay informed on travel suppliers, destinations, and internal systems to provide accurate support.
* Engage in regular team meetings focused on products, travel partners, and industry trends.
* Process hotel, flight, car rental, and rail bookings with precision and attention to detail.
* Adhere to company guidelines and client-specific policies, maintaining compliance with global standards.
The Profile
Targeted Qualifications
* Fluency in German Language, C1 level or Higher.
* Fluency in English Language, B2 level or Higher.
* A team player who thrives in collaborating, giving and receiving feedback and lifting others up.
* A skilled communicator who enjoys creating personalized verbal and written communication
* Min. 1 year experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory
* Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
* Previous working experience in a customer service roles, ideally covering travel and hotel segments
* A team player who thrives in collaborating, giving and receiving feedback and lifting others up
* Metrics driven as an indicator and motivator of success.
Interpersonal Skills
* Communicative, Speak and/or write well and get your ideas across to others easily.
* Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
* Confident, Pleasant, Energetic, Helpful, Trustworthy
* Efficient, Perform tasks in the fastest and simplest ways that they can be done.
* Organized and punctual, put things in order so that they run smoothly and are always on time.
* Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
* Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
* Precise, Make sure that things are done accurately, correctly, and exactly.
* Willingness to acquire new knowledge.
* Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
* Salary: Kindly Share with us your salary expectations.
* Hybrid – Berlin, DE (1 day per week – work from office)
* Full eligibility to live & work is a must.
* Availability to complete the first 10 weeks of employment without requesting time off (excluding regular weekends)
* Monday to Friday, 7:00 – 19:00
* Shift-Based.
* A global team committed to the company values.
* A dynamic work environment in a dynamically international company.
The Employer
Our client was founded to help people find their dream job and help employers find the right candidates.