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Customer Support Engineer Audio Infrastructure (m/f/x)
* Full Time
* Hybrid
* 76437 Rastatt, Deutschland
* With Professional Experience
* 7/8/25
Lawo, based in Rastatt, Germany, is an innovative, leading supplier of professional audio, video and control solutions to the world-wide broadcast market. We develop and manufacture our products in Germany and support them with a global Customer Support Team.
GROW WITH US! To strengthen our team, we have an immediate opening for a
Customer Support Engineer Audio Infrastructure (m/f/x)
YOUR KEY RESPONSIBILITIES
* You will troubleshoot and perform incident management for audio infrastructure solutions that span the globe, in an environment of network- and IT-based technologies and specific broadcast products
* You will work in an agile team environment as part of our Professional Service Group, focussing on technical support, assisting project deployment and participating in our 24/7 support hotline (rota)
* To drive customers’ success, you will support external customers and internal stakeholders with technical expertise, operational workflows, application and system knowledge
* You will be dealing with state-of-the-art products on the manufacturer side and keeping pace with the latest technological developments in a rapidly developing innovative company
* Analysing systems, perform system updates and health checks, both remotely and on-site, will be part of your job
YOUR PROFILE
* You come with a degree in audio and/or network engineering, a comparable technical education and/or professional experience and ideally have expertise in the field of broadcasting and/or IT technology
* Experience in the broadcast industry would be of advantage, as would be a good knowledge about Media Networks in broadcast technology with a focus on radio audio infrastructure and its integration into media network solutions
* Having worked with Lawo products, particularly with the radio consoles and the associated audio devices, would also be beneficial
* You have a proactive approach and work independently, in a timely, structured and reliable manner
* You are a team player with a customer-oriented attitude and customer service skills
* You have excellent oral and written communication skills, are fluent in English (a must) and ready for domestic and international travel
OUR OFFER
* A highly motivated team and an international environment
* Flexible working hours and home office days
* Attractive salary with additional benefits
* Company pension scheme
* Language courses and other training opportunities
* Daily catering with a wide range of dishes
* Sun terrace for breaks
* Employee Events
* Foosball table and band rehearsal room
* E-Bike Leasing
* ...
*
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