Your responsibilities: Manage and respond to service requests : Track and handle customer tickets in our Jira system efficiently and accurately. Understand customer issues : Identify, categorize, and escalate technical issues related to our robotics products. Coordinate with teams : Act as a bridge between customers, service, and engineering teams to ensure smooth case resolution. Document clearly : Maintain structured and comprehensive records of all interactions and case updates. Suggest improvements : Identify recurring patterns and propose ideas to enhance internal processes and customer experience. Proactively support customers : Take initiative to solve problems, optimize workflows, and contribute to continuous improvement. What we can look forward to Technical understanding : You bring a solid technical foundation and are eager to deepen your knowledge in robotics, automation, and mechatronics. Strong interest in technology : Motivated to understand how robotic systems function and willing to continuously expand your expertise. Experience with Jira or other ticketing/workflow systems is a plus. Structured and detail-oriented : You work in an organized, precise, and solution-oriented manner. Excellent communication skills and a strong customer-focused mindset. Fluent in English and German (written and spoken) ; additional languages are a plus. Proactive and responsible : Comfortable working in a dynamic, fast-paced environment and taking ownership of tasks.