M365 Endpoint Administrator & Support
Are you an IT professional looking for a challenging role where you can utilize your technical skills and provide top-notch support to end-users? Look no further!
We are seeking a highly skilled M365 Endpoint Administrator to join our team. As an M365 Endpoint Administrator, you will be responsible for providing Level 2 support on escalated incidents, performing system monitoring, and ensuring the efficient operation of information systems components.
* Job Description:
* You act as Level 2 support on escalation from Level 1 to solve complex incidents and provide Level 1 support in case of overflow of activities.
* You provide daily reporting activities to the IT Support Coordinator.
* You daily support end-users in standard services (standard requests and incidents).
* You support resolution of any kind of support request.
* You perform system monitoring to proactively identify operational issues and system management activities.
* You act on production Servers/Environment in an analysed, controlled and risk aware manner.
* You maintain information systems components efficiency according to defined procedures and service levels.
* You support other Group IT entities on daily management of systems.
* You help end-users in their use of standard services and applications.
* You implement solutions for our business and our IT infrastructure.
* You provide high quality support for any kind of incident.
* You ensure all operational procedures, monitoring and support procedures are up-to-date and executed as required.
* You guarantee an efficient incident management, meaning incident resolution under the SLA.
* You will participate in the on-call 24/7 support of our critical infrastructure.
Required Skills and Qualifications:
* You hold a bachelor's degree or an equivalent diploma in IT.
* You have a minimum of 2 years of experience with proven skills in supporting, deploying, configuring, and administering endpoints.
* You have knowledge and product experience with the entire M365 suite, including Teams, Exchange Online, Entra, SharePoint, Intune, licensing, and Security.
* You have knowledge of PowerShell scripting for performing various support and administrative tasks.
* An ITIL certification is preferable.
* You have good communication and analytical skills.
* You are results oriented, resistant to stress and user oriented.
* You are proactive, curious, flexible and you collaborate with others to solve incidents.
* You have good oral and written skills in French and English. The knowledge of German and/or Luxembourgish is considered an asset.