Inserat online seit: 13 Dezember
Beschreibung
Job Overview
We are seeking a skilled IT Operations Technician to join our team. This role offers an exciting opportunity to lead continuous improvements, ensure the reliability and efficiency of our IT infrastructure, drive various on-site IT projects, and act as the key technical bridge between local business teams and central IT.
* Provide hands-on L2 support, resolving complex issues to maintain efficient operations.
* Monitor help desk trends, identify recurring challenges, and drive improvements across IT services.
* Facilitate onboarding and training for new IT team members.
* Create and share clear training materials and documentation for the central IT L1 Support team.
* Act as the primary interface between the manufacturing site and central IT, ensuring seamless on-site project execution.
* Provide local insights to guide practical and effective IT solutions.
* Extensive professional experience as an IT technician, system administrator, or in a similar role, with a strong focus on L2 support within a manufacturing environment.
* Solid practical knowledge of Microsoft Windows environments (clients and servers), Active Directory, and Microsoft 365 services.
* Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting.
* Good knowledge of ITIL principles and best practices for incident management, problem management, and change management.
* Experience in first-line SAP support is considered an advantage.
* Proven project management skills.
* Knowledge of Operational Technology (OT) is an advantage.
* Excellent command of spoken and written English and German.
1. An attractive company recognized as a top employer.
2. Company pension scheme.
3. Free parking spaces directly next to the office and good public transport connections.
4. Fresh fruit, water, and hot beverages for free.
5. Company fitness via
