Created in 2016, Free2move simplifies mobility-related uses by offering a wide range of services to satisfy everyone's 🚘 travel needs.
With Free2move, you can rent a city car for shopping or for your stay in Italy or book a car park during your weekend in Paris... all in one click, on our web/mobile platform! 📲
Born from the merger of the Stellantis Group 🚗 and the start-up TravelCar, Free2move, thanks to its agility and its spirit of conquest has managed to establish itself in just few years as a reference player to revolutionize the mobility of all travellers.
Having become the #1 reflex for more than 6 million users, Free2move operates in more than 170 countries across 5 continents 🌎 and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available!
If you want to join a team of +750 experts and bold international projects, then you're in the right place! 🎯
You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented teams, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector.
We are looking for a proactive IT Support Specialist to serve as the technical backbone of our daily operations.
In this role, you aren’t just "fixing computers"—you are the architect of a seamless employee experience. You will manage our modern cloud-first ecosystem (Okta, Google Workspace, Jamf) and ensure our team has the tools they need to innovate without friction.
Core Responsibilities
* Service Excellence: Own the Jira Service Management queue. You’ll triage, troubleshoot, and resolve hardware and software requests with a focus on high "First Response" quality and employee satisfaction.
* Identity & Access Management: Act as the primary administrator for Okta and Google Workspace, managing the secure lifecycle of user identities, groups, and permissions.
* Lifecycle Management: Lead the end-to-end onboarding/offboarding process. You’ll ensure new hires have a "Day 1" ready experience and handle secure offboarding to protect company data.
* Fleet Orchestration: Manage our Apple-centric fleet using Jamf Pro. You’ll ensure devices are patched, secure, and compliant while maintaining an impeccable hardware asset database.
* Infrastructure Support: Maintain office connectivity (UniFi) and provide expert-level macOS troubleshooting for both remote and hybrid staff.
* Knowledge Engineering: Translate complex technical workflows into clear, accessible "How-To" documentation within Confluence for both the IT team and end-users.
What You Bring ?
The Essentials
* Experience: 3+ years in a dedicated IT Support or Systems Admin role, preferably in a fast-paced or high-growth environment.
* The Apple Expert: Deep technical knowledge of macOS and the Apple ecosystem. You know your way around Terminal and system preferences like the back of your hand.
* The SaaS Stack: Hands-on administration experience with Okta, Google Workspace, and the Atlassian Suite (Jira/Confluence).
* MDM Mastery: Practical experience using Jamf Pro and Apple Business Manager for zero-touch deployment.
* Network Literacy: A solid understanding of networking fundamentals (TCP/IP, DNS, VPNs) and experience with UniFi or similar enterprise Wi-Fi solutions.
The "Bonus" Points
* Automation: Ability to write basic Python or Bash scripts to automate repetitive tasks.
* API Savvy: Experience interacting with APIs (specifically Atlassian) for custom data exports or reporting.
Behavioral Traits
* Empathy-First: You genuinely enjoy helping people and can turn a frustrated user into a happy one.
* Clarity: You can explain "why the VPN isn't connecting" to a non-technical person without using confusing jargon.
* Meticulousness: You’re the type of person who notices if a serial number is entered incorrectly in the inventory sheet.
* Ownership: You don’t just close tickets; you look for the root cause to ensure the problem doesn't happen again.
What we offer 🎁
Working at Free2move means becoming part of a tribe in which the culture of performance rhymes with a good atmosphere. It is also:
* A start-up spirit supported by a large Group
* The opportunity to revolutionize the uses of mobility with us!
* A neat integration to start well
* Lots of possibilities for development
* Collaboration with multidisciplinary and international teams
* International projects to perfect your background!
* An attractive salary
* An access to our E-Learning platform 📚 : for the development of languages and other skills
...This list is not exhaustive...
Job type:
- Permanent contract / Base in one of our office in Berlin, Madrid or Paris
- To be filled asap