* Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)
* Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
* Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
* Basic understanding of warehouse operations and handheld device configuration
* Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
* Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
* Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
* Excellent communication, time management, and collaboration skills across all levels
* Presentation and training abilities for small groups
* Good English and German language skills