Senior IT Consultant (m/f/d) CRM Solutions
1. Vorwerk Services GmbH
2. Wuppertal/Düsseldorf
3. IT
Vorwerk Services GmbH provides IT services for the Vorwerk Group. The Vorwerk Group, which is still a family-owned company, is one of the largest direct sales companies worldwide. Vorwerk´s core business is the production and sale of innovative premium household appliances. The portfolio also consists of commercial cleaning, financing solutions as well as a venture capital company. Today, the globally active Vorwerk Group has around 11, employees in over 60 countries.
Your responsibilities:
4. Lead the design and customization of SAP CRM / S/4 CM modules by translating business requirements into technical solutions, in close collaboration with functional consultants.
5. Develop and configure technical components including workflows, interfaces, and enhancements.
6. Ensure understanding and adherence to governance frameworks, policies, and standards throughout solution design and delivery
7. Provide expert consultation to support the implementation of compliant and effective IT solutions
8. Conduct both technical and non-technical evaluations to improve the quality and efficiency of IT systems with a focus on SAP CRM / S/4 CM
9. Prepare customer-focused reports that communicate findings, risks, and improvement opportunities
10. Troubleshoot and resolve complex technical issues within SAP CRM / S/4 CM landscapes
11. Ensure seamless integration of SAP CRM/ S/4 CM with other SAP modules and third-party systems
12. Support system upgrades, patches, and continuous improvements
13. Advise on best practices and guide architecture decisions in CRM-related project
You offer us:
14. Bachelor's degree in Computer Science, Information Systems, or related field otherwise equivalent practical experience
15. 3+ years experience in SAP CRM technical consulting and development
16. Strong knowledge of SAP CRM architecture, configuration, and ABAP programming
17. Solid understanding of CRM business processes and customer lifecycle management, ideally in a direct selling environment
18. Experience in Project Management
19. Ideally experience with SAP PI/PO, Web Services, and integration technologies
20. Ideally experience working in Agile project environments (Scrum, SAFe).
21. Fluent business-level German and English, both written and spoken
22. Strong problem-solving and analytical thinking skill
We offer you:
23. Flexible working framework through flexitime, flextime days and 30 days of holiday
24. Possibility of mobile working within a defined framework
25. Attractive pension plan through several modules as well as the option of a time value account
26. Benefits of a family-owned company such as employee discounts, subsidy for childcare costs as well as tariff-oriented remuneration in accordance with the metal and electrical industry of NRW
27. Internal and external training opportunities
28. Extensive health benefits such as supplementary company health insurance, a wide range of fitness options and the possibility of on-site physiotherapy
29. Subsidized snacks and menus
30. Discounted job ticket and free parking directly at the workplace
Your contact:
Vorwerk Services GmbH Mühlenweg 17-37 Wuppertal