Whether articulated truck, Euro and mega trailer or standard truck - as a member of our team, you will organize the safe and punctual delivery of partial and full loads. You are also the competent contact person for our customers for hazardous goods, general cargo or direct loads. In cooperation with other medium-sized forwarding and logistics companies, you will offer a comprehensive service for the procurement and distribution of our customers' goods.
Location: Europastr. 1, Lehrte | Reference no.: R | Type of employment: permanent Your tasks:
1. You process our customers' inquiries and complaints, including support for major customers
2. You will be responsible for processing service requests in direct contact with our national and international partner companies
3. You have close communication and are in regular exchange with other internal departments (warehouse/disposition/billing)
4. You are responsible for carrying out proactive transit time checks and status reports
5. You process differences, surpluses and damage reports
6. The organization of special trips also falls within your area of responsibility
Your profile:
7. You have successfully completed your commercial training, ideally in freight forwarding and logistics services
8. Ideally, you have initial professional experience in the direct forwarding environment
9. You have a strong service orientation and score points with your strong communication skills
10. You enjoy customer service, whether in person, by telephone or in writing
11. You enjoy working independently and have a structured way of working
12. You are fluent in German and ideally have a good command of English
13. You show a high level of commitment and enjoy working in a team
14. You like to catch the famous worm and have no problem with shift work: working hours from 03:00 - 11:45 or 04:00 - 12:45
Since its foundation years ago, Hellmann Worldwide Logistics has developed into a genuine global player in logistics and combines this success with the charm of a family-run company. Diversity and equal opportunities are firmly anchored principles of our corporate philosophy. Applicants with severe disabilities will be given preferential consideration if equally qualified.
Your top benefits:
15. Hellmann Spirit: "You" culture throughout the company, regular team and company events, birthday lottery ticket from the German TV lottery
16. Work-life integration: 39 hours/week, working time recording and home office option
17. Additional financial benefits: Vacation and Christmas bonus, company pension scheme and capital-forming benefits, up to €1, net bonus for recommending new colleagues, discounts and offers for travel, leisure and culture
18. Health & well-being: Company fitness through Hansefit, mental health and health coaching and daily changing and varied dishes in our canteen
19. Family: days off to care for relatives and for special events
20. Professional & personal development: Newcomer Days, further education and training opportunities through our Academy, digital learning platform
21. Mobility: Subsidy for the Deutschlandticket, mobility allowance, free parking, free use of e-charging stations