End User Support Spec (End User Support Specialist-General)
Company:
Boeing Deutschland GmbH - BDG
Boeing Deutschland GmbH is looking for an IT End User Support Specialist located in Neu Isenburg (Germany).
The role will be responsible to perform a multidiscipline range of technical systems and application activities. The ITEUSS will install, configure and maintain multiplatform systems hardware, software and components. Will also be responsible to deliver IT services, to support end users and to contribute to IT International projects within the assigned region or, as needed, occasionally in other regions
Position Responsibilities:
The successful candidate will perform the following duties:
1. Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices.
2. Analyze computing requirements and system needs.
3. Support multidiscipline systems and application activities.
4. Install, configure and maintain systems hardware, software and components.
5. Perform incident management and resolves hardware, software and configuration problems with systems, and when needed, escalation to the appropriate group.
6. Execute asset change tasks and reflect such changes in appropriate databases.
7. Provide IT consultation to the end user.
8. Distribute new user IT starter package and provide initial user IT orientation.
9. Ensure security and policy compliance while performing technical tasks.
10. Participate in regional and cross-regional technical meetings.
11. Contribute updates to technical documentation, procedures, and process definitions.
12. Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.
13. Contribute to IT International projects as needed and as coordinated by the assigned project manager.
14. Work closely with other professionals in Boeing IT, seek and receive functional guidance as needed for above-mentioned responsibilities to meet business requirements.
The IT End User Support Specialist reports to the Regional Operations Manager and receives functional guidance from Technical Leads. He frequently interacts with end users, Global Fulfillment Specialists, IT Business Partners, IT Project Managers, Executive Support focal and external service providers.
Occasional business travel may be required, as driven by business needs. Special project assignment, backfill requirements or rotations may require short-term assignments to other sites and regions. Significant flexibility is expected to perform off-hours activities, both on site and remotely.
Preferred Qualifications (Desired Skills/Experience):
15. At least 5 years of total IT experience with hands-on experience in enterprise IT end user and infrastructure support, both onsite and remote.
16. Previous experience working in a global IT team highly desirable.
17. Computing background and at least one or more professional technical certifications highly desired (ITIL, Microsoft, CompTIA, Cisco)
18. Extensive IT technical support skills with superior knowledge of operating systems, software and hardware.
19. Excellent troubleshooting and problem-solving skills.
20. Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required.
21. Capable of managing multiple tasks at once and meeting commitments; positive attitude even in a stressful situation.
22. High level of energy, enthusiasm and passion.
23. Excellent English oral and written communication skills
24. Ability to communicate effectively IT concepts to Non-IT end users.
Work Authorisation:
This requisition is for a locally hired position in Germany. Candidates must have current legal authorisation to work immediately in Germany. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Not a Shift Worker (Germany)