We are seeking Customer Care Executives (CEs) for the JTI project in Greece. This is a dynamic, multilingual role combining inbound and outbound customer support.
Japan Tobacco International (JTI) is the international division of Japan Tobacco, a leading manufacturer of tobacco products. Headquartered in Switzerland, JTI operates in 120 countries, employing around 46,000 people. The company develops and produces heated tobacco devices, vaping products, and nicotine pouches.
Key Responsibilities
Outbound (Proactive Care)
* Deliver exceptional consumer experiences
* Conduct post-purchase follow-ups and retention efforts
* Engage users for feedback, trade-in & adoption initiatives
* Cross-sell and upsell products
* Update CRM systems with consumer interactions
Inbound (Reactive Care)
* Provide first-contact resolution for inquiries and technical support
* Troubleshoot heated tobacco devices (charging, heating, stick compatibility)
* Guide consumers on proper usage, maintenance, and best practices
* Process warranty claims, replacements, and returns
* Handle complaints empathetically and escalate when required
* Educate consumers on devices, accessories, and stick options
Requirements
* German: C1/C2 level (mandatory)
* English: Minimum B2 for training and operations
* Experience: 1+ years in customer service preferred (tobacco, vape, or tech support is a plus)
* Advanced PC skills (MS Office, CRM systems)
* Familiarity with social media & review platforms
* Strong oral and written communication
* High Emotional Intelligence & solution-oriented mindset
Benefits
* Complete relocation support: flight tickets, hotel accommodation, assistance with house search – all at no cost
* Competitive monthly salary + 2 extra salaries per year
* Healthcare benefits and numerous other discounts
* Fully remunerated training by certified instructors
* Free online Greek language courses
* Special events, community initiatives & social responsibility programs
* Great working environment: state-of-the-art premises with relaxing break areas
* Opportunity to work for a Great Place to Work-Certified Company
Why Join?
* Be part of a dynamic, international team supporting multiple markets
* Work with innovative products like heated tobacco devices and vaping solutions
* Enjoy comprehensive support and relocation perks for a smooth transition to Greece
Apply now and start an exciting career in Greece!