We are seeking Customer Care Executives (CEs) for the JTI project in Greece. This is a dynamic, multilingual role combining inbound and outbound customer support .
Japan Tobacco International (JTI) is the international division of Japan Tobacco, a leading manufacturer of tobacco products. Headquartered in Switzerland, JTI operates in 120 countries, employing around 46,000 people. The company develops and produces heated tobacco devices, vaping products, and nicotine pouches .
Key Responsibilities
Outbound (Proactive Care)
* Deliver exceptional consumer experiences
* Conduct post-purchase follow-ups and retention efforts
* Engage users for feedback, trade-in & adoption initiatives
* Cross-sell and upsell products
* Update CRM systems with consumer interactions
Inbound (Reactive Care)
* Provide first-contact resolution for inquiries and technical support
* Troubleshoot heated tobacco devices (charging, heating, stick compatibility)
* Guide consumers on proper usage, maintenance, and best practices
* Process warranty claims, replacements, and returns
* Handle complaints empathetically and escalate when required
* Educate consumers on devices, accessories, and stick options
Requirements
* German: C1/C2 level (mandatory)
* English: Minimum B2 for training and operations
* Experience: 1+ years in customer service preferred (tobacco, vape, or tech support is a plus)
* Advanced PC skills (MS Office, CRM systems)
* Familiarity with social media & review platforms
* Strong oral and written communication
* High Emotional Intelligence & solution-oriented mindset
Benefits
* Complete relocation support : flight tickets, hotel accommodation, assistance with house search – all at no cost
* Competitive monthly salary + 2 extra salaries per year
* Healthcare benefits and numerous other discounts
* Fully remunerated training by certified instructors
* Free online Greek language courses
* Special events, community initiatives & social responsibility programs
* Great working environment : state-of-the-art premises with relaxing break areas
* Opportunity to work for a Great Place to Work-Certified Company
Why Join?
* Be part of a dynamic, international team supporting multiple markets
* Work with innovative products like heated tobacco devices and vaping solutions
* Enjoy comprehensive support and relocation perks for a smooth transition to Greece
Apply now and start an exciting career in Greece!