AI Quality Analyst with Danish The team at TELUS Digital AI is seeking a Danish-speaking Quality Auditor to ensure that our project meets specified standards of quality and performance. Support team leaders in providing root cause analysis related to dips in the individual and project scores and report real-time issues that might lead to them Conduct root cause analysis of performance issues of resources on an on-going basis, then develop and measure improvement programs, providing reports and recommendations to the Quality Manager. Collaborate with the training team to design, implement and deliver trainings depending on the needs Raise questions to client point of contacts for further clarification and spread the knowledge to the teams Communicate with teams to leverage best practice and consistency across all projects. The role will require a high degree of confidence and experience General Skills & Expectations Fluent Danish and English language skills Interest in AI concepts and solutions Analytical skills and an eye for details Solution-oriented and structured way of working Demonstrate verbal, written and listening skills, with the ability to provide expertise at all levels of the business and with customers. Technical Skills & Expectations The successful candidate must have strong Microsoft Office skills, especially Excel and PowerPoint and the Google Suite. Prioritizing issues based on their impact on quality and compliance. Experience with data analysis to support decision-making.