OverviewAmazon Ads is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions include sponsored, display, video, and custom ads, leveraging Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. We offer flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, to help businesses build brand awareness, increase product sales, and more. Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is increasingly used by major advertisers and agencies worldwide. We aim to turn display advertising into a science that all users can leverage for programmatic advertising.Our Amazon DSP team is looking for a Senior Programmatic Solutions Consultant to join the Amazon Ads growing team based in Munich and Hamburg.ResponsibilitiesOwn the relationship with programmatic trading desks and their senior leadership, engaging with multiple customer organizational levels to understand business objectivesProvide services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practicesAnalyze and interpret data to identify improvement areas, root causes, and formulate enablement and adoption recommendationsDrive the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists)Define and improve processes and tools for the Programmatic Solutions Consultant team to better serve customersA day in the lifeA typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, and conducting deep dives to determine root causes of issues and informing customers of the best course of action. You will advocate for customers in internal forums, provide troubleshooting support and triage when needed, and simplify and propagate customer feedback to inform product and services design. PSCs operate as trusted advisors to customers every day, ensuring customers gradually develop into proficient users of our DSP who see Amazon DSP as their preferred means to achieve their goals.You will be passionate about understanding customer objectives and address them using our book of services and engagement best practices to drive adoption of Amazon technologies. Your ownership, curiosity, and domain knowledge will allow you to comprehensively understand the details of our offerings and speak to them with passion, authority, empathy, and clarity.QualificationsBasic QualificationsExtensive experience in programmatic advertising in a consultative role, providing hands-on customer service (6+ years)Experience in a client-facing consultative role working with large, complex enterprise customersExperience owning relationships with programmatic decision makersExperience with annual brand and media planningExperience (technical and operational) with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, bidding engines, second-price vs first-price auctions, pixel and tag managers, cookies, viewability, etc.)Experience in digital advertising and client-facing roles with a focus on data analysisExperience creating processes and improving tools with measurable impact on advertisersAbility to effectively present to and confidently communicate with business-to-business (B2B) customers, including facilitating onboarding and training, or presenting plans to customer leadershipProficient oral and written communication skills with ability to establish credibility with technical and non-technical business ownersOrganizational skills including prioritizing, scheduling, time management, and meeting deadlinesBachelor’s degree in marketing, communications, or equivalent work experienceFluency in English and GermanPreferred QualificationsExperience analyzing data and best practices to assess performance driversExperience in e-commerce or online advertisingExperience in omni-channel marketing, search engine marketing or search engine optimizationExperience in digital analytics and/or DMP, CDP; vertical specialization within programmatic advertisingExperience with APIs and technical integrationsExperience with SQL databases (querying and analyzing)Experience with data visualization using Tableau, Quicksight, or similar toolsExperience with Doubleclick (XSM, DFP), AdJuster or SalesforceAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our Website inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations information page for more details. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Amazon Online Germany GmbHJob ID: A3137328 #J-18808-Ljbffr