Role: Service desk Analyst - Italian and English speaking is must
Experience: 3 to 8 Yrs
Location: Italy ( Onsite )
Tasks
Service Desk Analyst (Italian)
Ø IT Interns with basic knowledge to create tickets in IT tools like Service Now
Ø Trainings can be provided for Ticketing tool.
Ø To create Service Now tickets
Ø Fluent in Local language : Italian
Requirements
Role Description
This is a full-time on-site role for a Service Desk Analyst located in Italy. The Service Desk Analyst will be responsible for providing technical support, troubleshooting, and customer support on a day-to-day basis. The role requires strong analytical skills and a focus on delivering exceptional customer service.
Qualifications
* Technical Support and Troubleshooting skills
* Analytical Skills
* Customer Support and Customer Service skills
* Excellent problem-solving abilities
* Strong communication and interpersonal skills
* Experience in IT helpdesk or customer service role
* Relevant technical certifications would be a plus