Duties Description According to Civil Service Standards, but particularly: provide administrative and secretarial support to the Director of Educational Opportunity Program and ensure the efficient operation of an office by performing a wide range of administrative tasks related to correspondence, files, and calendar management; work coordination; customer service; fielding of questions; information gathering; other related activities. Duties include but not limited to the following as below -
Provide general administrative and clerical support to the EOP office, including but not limited to answering phones, responding to emails, handling walk-in inquiries, Schedule appointments, meetings, and events for EOP staff and students, maintain and update EOP databases, student records and assist in the preparation and distribution of reports, newsletters, and correspondence.
Serve as the first point of contact for EOP students, answer questions about program services, deadlines, and resources. Assist students in completing applications, forms, and other required documentation. Follow up with students on missing paperwork, deadlines, and other program requirements. Provide guidance to students on accessing campus resources.
Assist with planning and coordinating workshops, orientations, and special events for EOP students, such as EOP Summer Program, academic success workshops, career development sessions, and social activities. Arrange logistics for events, including securing venues, ordering supplies, and coordinating catering when necessary. Support EOP staff with student outreach and recruitment activities, including organizing materials for presentations and student information sessions.
Process and track EOP office expenditures, including purchasing office supplies, travel arrangements, and event expenses.
Draft and disseminate communication materials, including email announcements, flyers, and brochures, to promote EOP services and events. Coordinate outreach to prospective EOP students, parents, and community partners through various communication channels.
Oversee day-to-day operations of the EOP office, ensuring the office environment is organized and supplies are fully stocked. Manage office equipment, including computers, printers, and copiers, troubleshooting issues and coordinating with IT when necessary.
Assist in compiling data for program reports, assessments. Ensure proper handling and confidentiality of student records and sensitive program information in accordance with FERPA and other applicable laws.
Serve as a liaison between the EOP office and other departments on campus. Attend campus meetings and events as a representative of the EOP office to foster collaboration and stay informed on campus-wide initiatives.
Perform other duties as assigned that are within the administrative duties of the department.