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Sr. Field Service Technician
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration combined with a focus on diversity, inclusion, and equal opportunities are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to
Service Team Leader
Your role and responsibilities
In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.The work model for the role is: remoteThis role is contributing to the Electrification Smart Power division in Northern Virginia.You will be mainly accountable for: Working with the customer (while on site) to identify opportunities to improve the customers operations and eliminate pain points. Performing field service tasks, identifying technical issues, and performing analysis through remote or on site activity in service categories and products for which they are certified to perform. Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities. Acting as trainer when needed, for field service associates and customers.
Qualifications for the role
* Associates Degree or Technical School training
* 5 years experience in servicing critical power equipment, or equivalent combination of education and professional experience.
* Broad experience in Field Service or a related role with a focus on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch Battery, and Power Conditioning Systems).
* Medium Voltage power conditioning and distribution equipment experience is a plus.
* Candidates must already have a work authorization that would permit them to work for ABB in the US.
More about us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Divisions technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Divisions portfolio includes industrial circuit breakers, low voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the worlds largest dat