Looking for Customer Support Agent with German/ English in Riga!
* German (C1+) and solid English (B2+ minimum)
* Attractive compensation and benefits
* Accommodation provided + flight tickets paid upfront
Are you fluent in German and English, love solving problems, and enjoy helping people? This is your chance to join our client’s brand-new office in Riga and support a well-known Swedish fintech company on an exciting new project.
Tasks
About the Company
Our client is a global tech company that delivers smart, people-focused solutions. With over 90,000 professionals across 90 countries, they support 988 clients worldwide - including Fortune 500 companies. They’ve been recognized as one of India’s best companies to work for and continue to grow with innovation, design, and great teamwork.
Requirements
Your Responsibilities
* Assist customers by phone, email, or chat
* Document each customer interaction and the solution provided in the system
* Resolve cases within deadlines and meet performance goals
* Escalate urgent cases to your lead when needed
* Work both independently and in a team
* Deliver excellent customer service and meet quality standards
* Be available and active during scheduled hours
* Follow KPIs for response time, resolution rate, and more
* Take part in training and contribute to team improvements
What We're Looking For
* German (C1+) and solid English (B2+ minimum)
* Previous customer support experience is a plus
* Confident using computers and handling multiple systems
* Friendly, positive, and motivated team player
* Willingness to work in shifts or part-time (as legally allowed)
* For written roles: Strong writing in German and 50+ WPM typing speed
Benefits
Benefits:
* Premium health insurance: Comprehensive coverage for employees and family (spouse and children), including routine check-ups, dental care, vision care, prescription medication, and mental health support
* Health check-up (OVP): Fully covered
* Development opportunities: Access to DEXT training platform with 5,000+ free courses, practice platforms, and certifications in cutting-edge technologies
* Attractive compensation and benefits: Depending on role and experience
* Annual leave: 4 weeks of paid vacation
* Work culture and environment: Engaging workplace with regular celebrations, wellness activities, and strong team spirit
IT Jobs Worldwide
IT Jobs Worldwide is a professional recruitment company that focuses on connecting IT talents with the most exciting vacancies worldwide. We specialize in specific IT areas including Java, PHP, .NET, Python, JavaScript, Swift, Objective-C, Kotlin, Dart, QA and Testing, Data and BI, and Infrastructure.
IT Jobs Worldwide is part of the Worldwiders brands, with more than 60 colleagues all over Europe. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. With over 300 clients in over 30 countries, our recruitment solutions are tailor-made and set up to add value that benefits the matchmaking process.