As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We are on the lookout for an Staff Engineer (Python, ML) to join the Global Service Tech team in Logistics on our journey to always deliver amazing experiences.
In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, merchants and support agents across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.
We are committed to automate the daily work of support agents, providing customers a great support experience while making sure our human agents can focus on the harder problems. Our internal tool Agent Copilot already provides our human agents step-by-step instructions to solve a customer’s problem in adherence to the standard operating procedures, and even uses LLMs to understand automatically when customers provide relevant details in the chat. Work on our hardest problems, building a high quality, architecturally sound artificial support agent with human-like traits.
Design and develop the architecture for features that improve the quality of automated chats, covering various problem spaces such as natural language understanding, conversational flow & engagement or handling errors & uncertainty in human language.
We live devops.
Design and guide the implementation of cutting-edge solutions that will transform the customer support industry.
A Master's degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university
~10+ years of professional software development experience (Python), specializing in NLP and AI.
~2y+ years of professional experience with building chatbots using LLM technology and Conversational Interfaces.
~ Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Health Checkups, Meditation, Gym & Bicycle Subsidy
Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
The power of getting together over some food is unrivaled. Digital Meal Vouchers, Food Vouchers, Corporate Discounts. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application.