Skip to main content Support Specialist (m/f/d) in Time Tracking Herford Full-time As soon as possible Permanent Company Profile Who We Are: Are you interested in joining our team as a Support Specialist (m/f/d) in the Time Tracking Department? Here you’ll find the information you need to decide whether to apply: SP_Data GmbH is an innovative software company specializing in the development and provision of solutions for payroll and time tracking. Our goal is to help medium-sized companies in Germany streamline their HR processes through our powerful and user-friendly software products. Job Description: We are looking for a dedicated Support Specialist (m/f/d) for our time tracking software With your technical expertise and service-oriented approach, you will provide our customers with competent support for all questions related to time tracking. You will find practical solutions, maintain a clear overview even in complex situations, and ensure high customer satisfaction through your dedication. You also enjoy communicating with customers and impress with your solution-oriented, friendly, and collegial manner. If you also enjoy working independently but equally value teamwork, you’re a perfect fit for us. Additionally, you stand out for your high level of diligence, reliability, and accuracy. Responsibilities Here is your scope of responsibilities at SP_Data: Receiving, coordinating, and documenting support requests related to time tracking Supporting our customers via phone, email, and our ticket system Error analysis and troubleshooting in close collaboration with the development department Integration and commissioning of time tracking hardware into our customers’ IT infrastructure Setup and support of time tracking hardware and access control systems Technical support for other colleagues within SP_Data Job Requirements What we’re looking for in you: You have completed vocational training, a degree, or have solid professional experience in the technical IT field or IT administration You work independently and reliably, have strong communication skills, and are a true team player You take on tasks independently and always work in a structured manner You enjoy working directly with customers and maintain a clear overview even when dealing with complex tasks You are willing to familiarize yourself with new processes and systems and actively help shape them Perks & Benefits We offer: With us, you should not only advance your career but also feel truly at home. That’s why you can expect flexible working hours and remote work options, modern workspaces, and a team that truly embodies a sense of togetherness. To support your personal development, we provide individual training opportunities, while wellness benefits such as Wellpass subsidies or massages ensure the right balance. Whether it’s team events, a Jobrad bike-sharing program, free electric car charging stations, or a parent-child office, we want to offer you a work environment that fits your life. Application & Contact Are you interested? Then send us your application! Apply now to SP_Data with your detailed application and relevant certificates. We look forward to hearing from you! karriere@spdata.de SP_Data GmbHEngerstraße 14732051 Herford www.spdata.de