Job Summary
Working closely with the regional and global D&T team, the role of the Senior Technical Support, D&T, Germany is having responsibility for developing and efficiently operating all aspects of the site’s infrastructure and End User devices in line with corporate guidelines and procedures. The role performs duties in line with best D&T practices and applicable regulatory requirements.
Essential Duties and Responsibilities
1. Collaborate with the regional and global D&T organization to enhance the local network infrastructure (keyword: network architecture, OT-segmentation)
2. Participate in local, regional, and global D&T projects and coordinate roll-out of same on local site level
3. Assist with troubleshooting and problem determination/resolution in the process of the mentioned projects
4. Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems with the use of existing procedures -
5. Perform other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads
6. Participate in “on-call” support rotation
7. Other duties as assigned
8. Professional attitude in maintaining a clean, orderly and safe work area
9. Exemplary behavior in IT security related topics
Education
10. Bachelor’s degree or equivalent experience in Computer Science
Work Experience
11. Demonstrated working knowledge of basic to complex hardware and software products
Preferred Knowledge, Skills and Abilities
12. Bachelor’s degree or equivalent experience in Computer Science
13. Good interpersonal skills and communication skills
14. Strong service orientation
15. Open to change and prepared to drive change
16. Ability to work on own initiative and to meet strict deadlines
17. Strong project management and coordination skills
18. Experiences in collaboration within international teams
19. Required Languages: English/German
20. Expands skills in own work area within an analytical/scientific method or operational process
21. Applies experience and skills to complete assigned work
22. Works within standard operating procedures and/or scientific methods
23. Works with a moderate degree of supervision
24. Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description #LI-AP1 #LI-ONSITE
Travel Requirements
None: No travel required
Physical Requirements
Light-Exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects. West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening.