IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. Join IFS.
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. As a Consultant Business Applications in the Copperleaf Product Support team, you’ll pair customer engagement with hands-on analysis, dissecting complex Excel models, analyzing application logs and large datasets, writing SQL and applying Oracle DB concepts, to help our customers create strategic Asset Investment Plans that unlock value, cut carbon, and build resilient infrastructure in a socially equitable manner. Precisely triage and resolve support inquiries for our German- and English-speaking customers.
Write and maintain tips, knowledge-base articles, and troubleshooting guides based on resolved support cases.
For your assigned customer catalog, manage all support needs end-to-end and be accountable for product-support service delivery.
Excellent Communicator – Clear and confident in both written and verbal communication.
Collaborative & Globally Minded – Thrives in an international team setting.
Proactive Remote Worker – Comfortable working independently in a distributed environment.
Language Proficiency – Fluent German is required, along with strong business English. Dutch is a plus but not required.
Excel – Proficient.
SQL – Working level.
Oracle DB Concepts – Familiar and willing to learn more.
IT concepts and principles (Windows and Linux servers, networking, REST webservice integrations, databases) – Working level.
Linux containerisation (bonus) – Familiarity
Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.