Stellenbeschreibung
Service Coordination / Tech Coordination
• Maintain and administer service schedule which includes all field service jobs and in house service jobs
• Establish and maintain relationships with customers (clarify and meet customer expectations, coordinate order/schedule changes, perform after service follow up, etc.)
• Communicate consistently with Channel Partners and ASM’s about work to occur in their territory
• Coordinate with service technicians to ensure the timely completion of their paperwork (service invoice, service reports, etc.)
Service Documentation / Administration
• Responsible for generating, maintaining, and closing service tickets
• Maintain local log of items not captured via system reports (i.e. number of actuators commissioned, PM actuators, etc.)
• Ensure that all documentation is stored in a common location for easy access on the server
Other duties as assigned
Requirements:
• Strong technical aptitude
• Technical degree or equivalent experience
• Strong customer service skills
• Ability to multi-tasks and organize priorities
• Understanding of basic electrical schematics and wiring diagrams
• Proficient in Microsoft Office applications, MTMS
Zusätzliche Informationen
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving.
From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.