Professional Service & Support Engineer – Access & Security Tech
Karlsruhe, Baden-Württemberg, Germany- Hybrid
Excellent Communication in English & German Required
Salary is shown in USD due to LinkedIn’s posting settings. Actual salary will be paid in Euros.
Stelvio Group is recruiting for an experienced Technical Support & Implementation Engineer to join our client’s dynamic Professional Service & Support team. This hybrid position combines advanced technical support with hands-on implementation and training delivery, working with cutting-edge security and access control technologies used by organisations worldwide.
You’ll play a key role in solving complex technical issues, installing and configuring hardware/software solutions, and delivering expert-level training — ensuring customers get the most from our client’s innovative cloud and on-premise systems.
Key Responsibilities
* Install and configure hardware and software for advanced security solutions, including cloud-based systems.
* Provide technical support through helpdesk platforms, diagnosing and resolving complex software and hardware issues.
* Analyse system logs and troubleshoot to ensure maximum performance and reliability.
* Deliver high-level technical training to customers and partners.
* Support implementation projects, including customised installations and API integrations.
* Maintain and enhance technical documentation and knowledge base resources.
* Collaborate with product, engineering, and project teams to resolve escalations and improve product quality.
What We’re Looking For
* Bachelor’s degree in technical sciences or equivalent hands-on IT, cloud, or network experience.
* Proven experience with database structures.
* Strong troubleshooting skills across software, hardware, and cloud environments (log file analysis a plus).
* Skilled in managing technical support/helpdesk platforms.
* Ability to create and maintain clear, high-quality technical documentation.
* Experience delivering technical training.
* Solid project management background.
* Analytical mindset with a pragmatic approach to problem-solving.
Desirable (Nice to Have)
* Programming experience with AWS/Azure, CRM/ERP systems, C#, Python, SQL, Flutter, MongoDB.
* Additional languages such as Swedish, Italian, French, or Spanish.
Why Join?
* Be part of a disruptive company redefining industry standards in security technology.
* Work with industry-leading experts on innovative, global projects.
* Opportunities for professional development, certifications, and career growth.
* Competitive salary, performance-based bonuses, and comprehensive benefits package.