Overview
The International Customer Success Organization (iCSU) mission is to incubate, deliver and scale world-class customer success services for Microsoft’s most strategic, innovative, complex, and globally operating customers. Join our expanding and culturally diverseiCSUteam asaCloud Solution Architect (CSA) for AI Appsand help us build a future where customers come to us not only because we provide industry-leading, AI-enabling products and services, but also because we provide differentiated and connected customer experiences. You will become a valued member of our passionate, collaborative, and innovative team of experienced CSAs, who are looking forward to welcoming you in the fast-paced and dynamic Era of AI. Our customers are longing for your support to help them get their data ready for AI!
As aCloud Solution Architect, Cloud & AI Apps)iniCSU, you will design, land, and scale AI-powered application architectures across Azure (includingAzure OpenAI Service,AI Services,AKS/Containers,Data & App Platform, andGitHub) toaccelerate Microsoft Cloud consumption. You will lead Customer funded technical engagements, remove blockers, and industrialize reusable patterns and accelerators that bring scale, agility, and cross-solution coverage to our largest Global Accounts—coordinating delivery across international downstream locations for a seamless, globally coordinated customer experience.
This opportunity will allow you to:
1. deepen your AI appsexpertise—from prompt engineering and retrieval patterns to responsible AI and cost governance—across complex, multi-geo enterprises.
2. develop solid business acumen linking architectural decisions to measurable value and consumption growth, and
3. hone delivery leadership by orchestrating cross-functional teams to ship secure, compliant, production-ready AI solutions at scale.
We supporthybrid workwith the ability towork from home part-timeup to 60%, aligned to customer time zones, key collaboration moments, and business needs.
Qualifications
4. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experiencein cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
5. OR equivalent experience
6. Proven experiencearchitecting and implementingenterprise-gradecloud-native solutionswith AI capabilities– preferably pre-existing knowledge of Azure.
7. Proven experienceimplementing cloud-native applications in Python or .NETwith generative AI capabilities.
8. 1 years of experience in any of the following:
9. Azure AI Foundry (Models, Agent Service, Semantic Kernel, Search, ML, SDK)
10. Copilot Studio
11. AppPlat/Containers/Serverless (App Service, AKS, ACA, ARO, Functions)
12. Azure Integration Service (APIM, Logic Apps)
13. DevOps (CI/CD, Azure DevOps,DevSecOps)
14. GitHub (Copilot, Enterprise, Adv Security, Actions,Codespaces)
15. 3P GPU/AI Infra/BYOAIM
16. Data (Cosmos DB, Azure SQL, Azure Database for PostgreSQL)
17. Languages: Business fluency in English,additionallanguages like German, Italian, Spanish are a plus.
Responsibilities
18. Engage withcustomer IT and business leaders to understand their application, data, and AI priorities, and design secure, scalable solutions that drive business value and customer satisfaction.
19. Lead technical engagements across architecture design, Proof of Concepts (POCs), and Minimum Viable Products (MVPs) to accelerateadoptionof Azure AI, App Services, GitHub, and data platforms.
20. Own the end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM.
21. Drive next best actions and generateincrementalpipeline from each engagement, aligning with Unified Enterprise Support (ES) priorities.
22. Deliver repeatable intellectual property (IP) and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes.
23. Provide delivery oversight and escalation support for key Factory engagements across AI and App Innovation projects.
24. Demonstrate a growth mindset by continuously aligning your skills to customer needs, contributing to knowledge sharing, and mentoring others to accelerate customer outcomes.Lead the health, resiliency, security, and optimization of mission-critical workloads, ensuring readiness for production-scale AI use cases.
25. Maintain deep technicalexpertiseand stay current with Azure, AI, GitHub, and cloud-native development trends, while contributing to internal and external technical communities.
26. Be accredited and certified to deliver with advanced and expert-levelproficiencyin priority workloads including Azure AI Foundry, AKS, App Service, Cosmos DB, Azure SQL, PostgreSQL, APIM, and GitHub.
27. Support customer skilling through technical workshops, readiness activities, and recommendations that ensure solution performance, maintainability, and reliability.
28. Act as the Voice of the Customer by sharing insights and feedback with engineering teams to influence product improvements and remove adoption blockers.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect